Cancellation policy

Information on the right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (MB zwo GmbH, Köpenicker Chaussee 4 10317 Berlin, 030 21995200, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. You can fill out and submit the model withdrawal form or another clear declaration electronically on our website If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

If you want to use our form for revocation, you can download it here download it.

Exclusion of revocation for custom-made products

IMPORTANT: the right of withdrawal does not apply to goods that are made to measure to order. This applies in particular to custom-made furniture from our range.

Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless a different agreement was expressly made with you. In no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days after receipt of the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the quality, characteristics and functioning of the goods.


The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section "Information on the right of withdrawal for consumers".

Customers are requested to notify the seller[Contact /Form] of the return before returning the goods. In this way, they enable the seller to allocate the products as quickly as possible. Customers are requested to return the goods to the Seller as a prepaid parcel and to keep the proof of posting. Upon request, the seller will reimburse the customer in advance for the postage costs, unless these are to be borne by the buyer.

Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.

You can Cancellation form form electronically and send it to us. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

MBzwo GmbH
Köpenicker Chaussee 4
10317 Berlin

HRB 188653 B

Berlin Local Court (Charlottenburg)

VAT ID No. DE 313306062
030 21995200