General Terms & Conditions

Scope

For all orders placed through our online store by consumers and businesses, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor part of their independent professional activity. Entrepreneur is a natural or legal person or a legally capable partnership with legal personality who, when entering into a legal transaction, is acting in the exercise of their commercial or independent professional activity

These terms and conditions also apply to future business relationships with entrepreneurs, without the need for us to refer to them again. „If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

Contracting Parties, Conclusion of Contract

The purchase contract is concluded with MBzwo GmbH.

The presentation of products in the online store does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries before submitting your binding order at any time by using the correction aids provided and explained in the order process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent by email immediately after submitting the order.

The formation of the contract with us depends on the payment method you select:

For PayPal installment payments:

We accept your order by sending a separate email confirmation of acceptance within two days.

Advance payment with a 3% discount:
We accept your order by sending a separate email confirmation of acceptance within two days, in which we provide you with our bank details.

Credit Card (Stripe):
Payment by credit card is a service provided by Stripe. By placing the order, you simultaneously transmit your credit card data to Stripe. After your verification as the legitimate cardholder, Stripe requests your credit card company to initiate the payment transaction, thus accepting your offer.

PayPal
During the order process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus
As part of the PayPal Plus payment service, we offer various payment methods as PayPal Services. After placing the order you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. This is how the contract with us is concluded.

Sofort
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you can confirm the payment instruction. This is how the contract with us is concluded.

Giropay (Stripe)
Paying with Giropay is a service provided by Stripe. After placing the order, you will be redirected to your bank’s website, where you can confirm the payment instruction with your bank. This is how the contract with us is concluded.

3. Language of the contract, Storage of the contract text
The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can view the text of the contract in our customer login.

4. Delivery Conditions

We deliver free of shipping costs within Germany.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

We do not deliver to packing stations.

5. Payment

In our shop you can use the following payment methods:

Prepayment

If you select the payment method prepayment by bank transfer in the order process, you will receive our account details and can pay the amount by bank transfer.

For payments in advance we grant 3% discount. The settlement takes place in the ordering process after selecting the payment method.

For our custom-made tables, the receipt of payment also signifies the commencement of the planning and production process. Shipping will take place within 6 to 8 weeks after receipt of payment. For accessories, the shipment will occur promptly upon receipt of payment.

Details about shipping can be found here.

Credit Card (Stripe):
Payment by credit card is a service provided by Stripe. By placing the order, you simultaneously transmit your credit card data to Stripe. After your legitimation as a legitimate cardholder, Stripe will request your credit card company to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is charged.

PayPal
During the order process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

PayPal Plus
As part of the PayPal Plus payment service, we offer various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can specify your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.

If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or you must first register and legitimize yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the ordering process.

If you have chosen the credit card payment method, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be carried out and your card charged by your credit card company at PayPal’s request immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder. You will receive further instructions during the ordering process.

If you have chosen the direct debit payment method, you do not need to be registered with PayPal to pay the invoice amount. With confirmation of the payment instruction you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification). Upon submission of the direct debit mandate immediately after confirming the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further instructions during the ordering process.

If you have chosen the payment method invoice, you do not need to be registered with PayPal to pay the invoice amount. After successful address and credit check and submission of the order, we assign our claim to PayPal. In this case, you can only provide payment to PayPal with discharging effect. For payment processing via PayPal – in addition to our GTC – the GTC and privacy policy of PayPal apply. You can find more information and PayPal’s full terms and conditions for purchasing on account here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.

Sofort
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Giropay
After submitting the order, you will be redirected to your bank’s website. In order to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN procedure that has been activated for participation in Giropay, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

Installment purchase
In cooperation with the online service provider PayPal we offer you the possibility of installment purchase. The prerequisite is a successful address and credit check. For the payment processing – in addition to our GTC – the GTC and the privacy policy of PayPal apply. You can find more information and PayPal’s complete terms and conditions for installment purchases here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full

Cash payment upon collection
You pay the invoice amount in cash at the time of collection.

6. Retention of Title

The goods remain our property until full payment.
For entrepreneurs, the following shall apply in addition: We shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the receivables, but we may also collect receivables ourselves if you fail to meet your payment obligations.

7. Transportation Damages

If goods are delivered with obvious transport damage, please complain about such defects to the delivery person as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you assist us in asserting our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.

9. Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In case of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations), liability for slight negligence on our part, our legal representatives, or agents is limited in terms of amount to the foreseeable damage that was typically expected to occur at the time of contract conclusion. Otherwise, claims for damages are excluded.

10. Code of Conduct

We have submitted to the following codes of conduct:
Trusted Shops Seal of Approval
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de, is responsible.

Early Spring

Bis zu 15%

ab 800€ – 5%

ab 1500€ – 10%

ab 3000€ – 12%

ab 7000€ – 15%

Tage
Std.
Min.

Code: SPRING

Nur ein Mal pro Haushalt einlösbar und nicht mit anderen Gutscheinen kombinierbar

CONTACT US

Köpenicker Chaussee 4
10317 Berlin

+ 49 03021995200

info@mb-zwo.de

Formulare

Falls Du ein Angebot anfragen möchtest, dann schau bei unserem Angebotsformular vorbei und wir schicken dir ganz unkompliziert ein unverbindliches Angebot zu.

Wir bieten außerdem Liveberatung aus unserem Showroom in Berlin an. Im Terminformular kannst du dafür entweder mit uns einen
Vor-Ort-Termin oder einen Videocall entspannt von deiner Couch aus planen und genießen.

Kundenservice

Kontaktformular
1. Schritt

Die beiden Ansteckstangen mit den mitgelieferten Rändelschrauben am Tisch befestigen.

2. Schritt

Die Ansteckplatte mittig über den Schraubgewinden auf den Ansteckstangen platzieren.

3. Schritt

Die Ansteckplatte mit den mitgelieferten Rändelschrauben befestigen.

Test Layout
VERsAND

Unsere Tischplatten versenden wir per Spedition. Wir benachrichtigen dich, sobald dein Auftrag fertiggestellt und für den Versand bereit ist. Die aufwendige Verpackung ist erprobt und sorgt für eine sichere Reise. Der Liefertermin wird von der Spedition vorab per E-Mail oder telefonisch abgestimmt.

Bitte prüfen Sie bei Lieferungen bis zur Verwendungsstelle im Vorfeld eine ausreichende Größe von Zugängen, Treppenhaus oder Fahrstuhl um eine reibungslosen Ablauf zu gewährleisten.

 

Lieferzeit

Die aktuelle Lieferzeit ist im Konfigurator oder im Warenkorb ersichtlich. Zu den Feiertagen und um den Jahreswechsel kann sich die Lieferzeit um bis zu 2 Wochen verlängern.

Deutschland
Kostenfreie Lieferung

Im Preis enthalten ist die kostenfreie Lieferung bis zur Bordsteinkante. Den Termin der Anlieferung stimmen wir auf den Tag genau mit einen Zeitfenster von 2 bis 4 Stunden mit dir ab.

Premium Versand

Das Sorglos Paket. Gegen einen Aufpreis von 149 € liefern wir deine Tischplatte bis zur Verwendungsstelle. Die Verpackung wird entfernt und von der Spedition entsorgt. Besonders bei größeren Tischplatten empfehlen wir diesen Service. 

Abholung Werkstatt

Gerne kannst du deine Tischplatte auch direkt bei uns in der Werkstatt in 33415 Verl abholen. Die genaue Adresse teilen wir dir nach erfolgter Bestellung mit.

Premium Versand EU

In der EU liefern wir in folgende Länder:
Belgien, Dänemark, Frankreich, Italien, Luxemburg, Niederlande, Polen, Spanien, Österreich.

Den Versand berechnen wir mit 179 €.

Premium Versand Schweiz

Bei Lieferungen in die Schweiz übernehmen wir die Verzollung und die Auslage der 7,7 % MwSt. bei Einfuhr der Ware.

Den Versand inkl. der Formalitäten zur Einfuhr berechnen wir mit berechnen wir mit 249 €.

Widerrufsrecht

  • Für maßgefertigte Waren gilt kein Widerrufsrecht.
  • Recht zum Widerruf innerhalb von 14 Tagen ab Erhalt der Ware.
  • Widerruf ohne Angabe von Gründen möglich.
  • Benachrichtigung des Verkäufers über den Widerruf.
  • Rückerstattung aller Zahlungen, einschließlich Lieferkosten, innerhalb von 14 Tagen.
  • Pflicht, die Waren innerhalb von 14 Tagen nach Widerruf zurückzusenden.
  • Weitere Details in der Widerrufsbelehrung verfügbar.

Weitere Informationen zu Umtausch und Rückgabe sowie zum Widerrufsrecht finden sie unter Widerruf

Zahlungsmethoden

Bei mb-zwo.de bieten wir die folgenden Zahlungsmethoden an. Während des Kaufvorganges werden Ihnen die verfügbaren Optionen für Ihre Bestellung angezeigt.

Vorkasse Überweisung

Die Überweisung erfolgt auf unser Bankkonto. Für diese Zahlungsmethode werden in der Kasse 3% Skonto abgezogen.
Der Produktionszeitraum startet mit Zahlungseingang.

PayPal

Nach Absenden der Bestellung wirst du zu PayPal weitergeleitet. Sobald die Zahlung eingegangen ist, erhältst du unsere Bestätigung per Mail.

Kreditkarte

Die Überweisung erfolgt auf unser Bankkonto. Für diese Zahlungsmethode werden in der Kasse 3% Skonto abgezogen.
Der Produktionszeitraum startet mit Zahlungseingang.

Klarna

Die Überweisung erfolgt auf unser Bankkonto. Für diese Zahlungsmethode werden in der Kasse 3% Skonto abgezogen.
Der Produktionszeitraum startet mit Zahlungseingang.

Cookie Consent mit Real Cookie Banner